Searching for a diamond at baggage claim – Credit: Pittsburgh International Airport

‘Caring’ is a word that many Americans wouldn’t choose if asked to describe commercial aviation, but a story recently touched down from Pittsburgh International Airport of humanity and kindness that left a woman’s jaw suspended in disbelief.

April Schmitt had just returned home to Pittsburgh on June 13th from a hectic business trip in Los Angeles and was picking up her luggage in the baggage claim.

She found it circulating on the carousel, and soon she was driving home to her husband of 33 years, Eric. Everything was as it should have been.

Then she noticed the diamond in her engagement ring was missing.

“I panicked and my heart sank,” Schmitt, from Sewickley, PA, said in a statement. “I truly didn’t think I was ever going to see it again.”

After the realization, she returned to airport to search for it around the baggage carousel.

She reported the issue to an airline staffer, who then alerted airport staff. A maintenance team arrived and began searching inside the carousel, crawling on their hands and knees inside and under the track.

Tom Riordan, a stationary engineer with 20 years of experience at the airport, helps maintain the carousels and baggage system. He said himself and 5 other staff were determined to help find the missing diamond, even amid “a labyrinth of steel and motors and belts” inside the carousel.

MORE STORIES LIKE THIS: Lost Stuffed Bunny Goes on Airport Adventure Ending in Heartwarming Reunion (WATCH)

After 90 minutes of searching, Schmitt left for home, deflated. Riordan assured her that the next shift of workers would continue to search in between incoming flights.

The search continued and fellow PIT stationary engineer Sean Dempsey found the diamond inside the carousel.

“I just was crawling with a flashlight, and we had paint sticks to scrape all the dirt away,” he said. “The diamond caught a little bit of light and I found it.”

AIRPORT KINDNESS: Snowy Owls Are Kept Safe from Jets at Boston Airport, Thanks to Dedicated Researcher

A few hours later Schmitt’s phone rang with the news that the diamond had been found. “My jaw dropped,” she said.

“There were so many ways this story could have ended, but these guys were committed to helping me. I travel a lot, and I go to a lot of airports,” Schmitt said.

“To have this experience here and to be treated like an important person—those staffers were so concerned about my happiness and doing the right thing for me. I was not just a random passenger. They went out of their way to take care of me.”

Sounding like a paramedic, ambulance driver, firefighter, or any other of our everyday heroes, Riordan said simply that “the passenger’s smile is enough.”

“That’s all we need. You can go to any employee here and they’d all do the same.”

WATCH the story below from ABC News… 

SHARE This Story Of Uplifting Airport Assistance During A Personal Tragedy…