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Ingrid Seward, book author and editor-in-chief claims Princess Diana sought solace from her mother-in-law as her marriage crumbled behind palace doors.

She, however, received no response to her pleas.

Seward told Fox News that “Diana used to go to her private room in between appointments that the queen had, which were every 20 minutes, and burst into tears.”

“[She would[ say], ‘Everybody hates me mama, and I hate my husband,” she said. “He’s a nightmare.”

Seward claimed, “The queen would just stand there [horrified], and Diana would be getting more and more hysterical.”

“[The queen] didn’t know how to handle it, but she thought Charles should know how to handle it. That was a very low point in the relationship,” the author of My Mother and I continued.

Fox News highlighted that Lady Sarah McCorquodale introduced Diana and Prince Charles in 1977, having briefly dated the prince herself. The couple tied the knot in 1981, however, the union was beset by problems.

Charles confirmed in an authorized biography in 1986 that he had begun an affair with his longtime love, Camilla Parker Bowles, during that same year. The two would eventually separate in 1992, with the divorce finalized in 1996.

Diana confirmed her marital struggles in Andrew Morton’s book from 1992, Diana Her True Story. She  detailed her mental health struggles–including suffering from bulimia and her suicide attempts–while attempting to navigate royal life. 

Morton would later publish a transcript of Diana’s interviews, in which she described her cries for help, for the 25th anniversary edition of Diana: Her True Story.

“I threw myself down the stairs [at Sandringham],” Diana said while she was pregnant with her firstborn, Prince William. “Charles said I was crying wolf, and I said I felt so desperate, and I was crying my eyes out, and he said, ‘I’m not going to listen. You’re always doing this to me. I’m going riding now.’”

Newsweek quoted Diana saying, “So I threw myself down the stairs.” 

“The queen comes out, absolutely horrified, shaking – she was so frightened. I knew I wasn’t going to lose the baby; quite bruised around the stomach,” the princess continued.

“Charles went out riding and when he came back, you know, it was just dismissal, total dismissal,” Diana shared. 

Seward says the queen wondered why her son, the heir to the throne, struggled to save the marriage.

“It had a huge impact,” Seward explained. 

“The queen couldn’t understand how her son, who was in his early 30s, couldn’t handle a woman who was only in her early 20s,” she added. “And she didn’t understand because she didn’t have the experience to understand something like that.”

The author continued, saying, “Remember the cloistered world of the royal family, especially in those days.” 

“They didn’t have to ever deal with moral conflict because there was always someone else to do it for them. If you didn’t want to talk to someone, the switchboard at Buckingham Palace would just not put them through. So, you never had to take on things. And the queen wasn’t used to doing this,” she said.