Face-to-face GP appointments have been slashed and patient safety put at risk after Labour imposed changes to the booking process, doctors warn.
Since October 1 last year, all GP practices in England must accept queries and booking requests from an Online form from 8.30am to 6pm, Monday to Friday.
But a new poll of 330 GPs and 242 practice managers found a third (32 per cent) have been forced to reduce the number of face-to-face appointments they deliver as a result.
Meanwhile, a quarter (25 per cent) think the new requirements have put patient safety at risk, the survey by GP magazines Pulse and Management In Practice found.
According to NHS England's own data, the proportion of GP appointments in England that were carried out face-to-face is on a steady downwards trend, while the proportion performed by phone or online has been rising steadily.
In June, 60.2 per cent of patients were seen face-to-face, compared to 62.9 per cent in June 2025 and 64.9 per cent in June 2024.
Patient groups and MPs have warned swapping face-to-face appointments for phone consultations could put people at serious risk

