Smartly dressed in a suit with his hair smoothed back as he addressed the Lord's Public Services Committee, Simon Hunter said he was 'hugely proud' of the 'modernisation journey' on which he was taking the Child Maintenance Service (CMS).
The director of the government agency told the peers sitting in front of him that the high-tech improvements he had introduced were making it 'slick and more usable' and 'incredibly accessible through the digital channels'.
His upbeat assessment last year prompted utter disbelief from parents who had suffered huge financial hardships after a string of failings by the CMS so severe that some have branded it the 'new Post Office scandal'.
As our damning exposé last month revealed, suspected computer glitches and staffing problems at the government agency have led to parents – the majority of them fathers – being financially crippled, losing homes, suffering mental breakdowns and even being driven to suicide.
Some have been plunged into poverty and forced to survive off food banks after long-running problems with the service led to tens of thousands of parents being overcharged – some by vast amounts.
The CMS was launched in 2012 after widespread problems with its predecessor,
